Only nice thing about this stay was the location. The one bedroom suit we got was very dirty when we got there. Leftover coffee grinds in the machine, fridge was leaking and looks like it has been for awhile, old crusty food in the cutlery tray and not to mention all the garbage under the pull out couch. The pullout couch also looks like it has been there since the resort has opened, was very uncomfortable for anyone to sit or sleep on. We had a 4 night stay and housekeeping didn't come around once, I had to track someone down for more towels and toilet paper. Was very over priced for the lack of service, and lack of cleanliness of rooms. Don't recommend staying here

The room was NOT like the photos. Very dirty! Black mould in bathroom. Blood on the bathroom tap. Lots of food crumbs all over the carpet. Disappointing

This place is a disaster. Where to begin. False advertising of a pool that is completely drained and doesn't look like it's been used forever. Our bathroom had black mold everywhere. My mom was checked into her room 1 hour late. My in-laws room was not the one they booked so had to get moved and of course also had to wait way longer. We stayed 4 nights and never received new towels , toilet paper or garbage bags. Now on top of everything I was charged a additional fee that I have no clue what it's for , iv been calling for 5 days straight and no answer. I highly recommend looking elsewhere and will not be going back ever again.

This place is an over priced gross mess. We went during prime time for Penticton car show and our room was filthy. Bugs, drippings down tub, missing baseboards, the next day no cleaning despite our complaints. Tried working directly with staff who just bumped us to management who's useless. I sent several disgusting pictures and they offered a 20% discount on our next stay, we will never stay there again!!!! Asked for 20% off our bill and he stopped responding. This is a dirt bag run down motel and we paid like $300 a night for it. Complained immediately and the front count sent someone to to clean it while we were out for the day and returned to 2 new rolled towels - - that's it!!! Messy beds, no clean coffee pot or refills and the bugs and drippings and weird slime on alarm clock were all still there. Call the health inspector, this is a gross place. Do not stay here!!!

Management is overly rude and understaffed. We got our rooms 6 hours after check in time and during check out time the lady started yelling that we were wasting her time and she would call the cops on us. You’d expect nothing yet they would succeed at disappointing you. Do not stay here, she will call the cops on you and get you in trouble for no reason.

Management is a bit of a mess. Called 3 times to confirm dates, they still thought we were coming the next day. We were put in a room that probably should not be available to the public. Its in rough shape and they have a hard time getting cleaners so it wasnt clean. Location is great though, beach is so close and restaurants beside are really great.

Beware of room 35! This room in no way would pass inspection. Disgustingly dirty I had to clean it myself and ask for cleaning supplies (I was told a cleaner didn't show up) my partner had to fix the toilet as it wouldn't flush as well as the ac as it didn't turn on. The window looks out to a sketchy parking lot where you can smell weed and cigarette smoke. Heater fell off wall very dangerous for little ones. My partner found a bug in the bed and couldn't sleep as he thought it may of been bedbug. Furniture is dirty falling apart with holes in it that smells. Walls are unwashed and dingy. It was located down at the back beside a open stoarge closets where bats hang out at night. We booked a specific room as ive been going for 14 years now and always get the same one and they said they would save it for us but didn't. When we were horrified to see the room we gave us they said all rooms were the exact same No they are NOT! Can't even make toast without the fire detector going off. On top of all that when I went to go check out the price I was told I was getting charged by the lady at the front desk when booking apparently wasn't correct so they charged me almost $300 more. Charged my card without my concent! The motel is under new management that has 0 customer service care. They said to bad. When I told them that I had day/times of the time I called and staff I talked to I was told they didn't know who there were and didn't care as they would still overcharge me of the price I was told. Now I have to go threw my credit card company for disputing charges. O ya and there is no pool it's been empty for ages and sadly this cute motel that was once the place to go is now a super sketchy place with horrible management.

Have to go with about 2 stars here. Friendly staff is why. Old and dated and no amenities and not even a pop machine so they make zero extra on anything. Floors were dirty upon arrival and loud as per older thin walls. Tiny tv and zero internet. Shower strength was saving grace and a reg size fridge. Paid a lot for two nights and so far disappointed overall. Its location right at beach draws people to here.

Location of the hotel is prime. Room was bit small. We had a one bedroom suite. If the bedroom door is closed then the room gets hot as the ac is in the living room. The service was not good at all. In three nights stay, they didn’t clean/service the room at all.